Semrush Cancellation and Refund Policy for Online Subscription Purchases
This policy applies to purchases of Semrush Services from Semrush.com only.
Cancellation requests: If you sign up for Semrush Services on Semrush.com and find that it's not a perfect fit, please log in to your User Account and submit a cancellation request via this form. You may alternatively send us the cancellation request via this Contact Form. In order to process such request, we may ask you to provide the following information: a brief comment explaining why would you like to cancel your subscription, your billing information (name, transaction ID, last 4 digits of the credit card associated with the account, billing date, etc.), email address, login name, and other identity verification and/or authentication information.
You may cancel your subscription at any time. Cancellation will take effect at the end of the pre-paid period or, for unpaid trial or free subscriptions, within 7 days of receipt of your request, in each case provided that the request was made in accordance with these cancellation instructions. We will confirm the cancellation of your subscription within 3 business days after receipt of your cancellation request. Cancellations will not release you from binding payment obligations unless permitted by the Semrush Terms of Service.
Refund requests: Semrush offers a 7-day money-back guarantee, subject to the terms outlined below. Refunds under this policy are only available to customers who have purchased a subscription directly from Semrush.com using a credit card. If you have a signed agreement with Semrush, including an Order Form governed by the Semrush Terms of Service, this Refund Policy does not apply. To be eligible for a refund, you must submit a written refund request within 7 calendar days of (1) placing your online subscription order or (2) the renewal date of your automatic recurring subscription, as applicable.
If you are canceling a subscription through this form and wish to request a refund, you must explicitly state your refund request in the additional comment field in order to be eligible for a refund. Refund requests can alternatively be submitted via this Contact Form, including your Semrush account details. Refunds of recurring payments, if submitted in accordance with this policy, will only apply to the most recent payment.
If your refund request is submitted within the applicable 7-day period, we will process a refund of your prepaid fees within 30 calendar days of receiving your written refund request. The refund will be processed through the same method as the original payment. Any bank fees and charges shall be borne solely by you. We reserve the right to deny refund requests in accordance with the Semrush Terms of Service.
Last updated: March 14, 2025