If you’re not seeing the full value you hoped for, chances are you’re not leveraging all our platform can do. Before you lose access to all the business growth opportunities that Semrush empowers — we would love to help unlock your data-driven potential.
Simply request a demo, and let’s see what Semrush can do for you.
Here’s a sneak peek of what happens during a demo call with our team:
What happens if I cancel my subscription?
Why not book a demo? We can all but guarantee there are more ways to get the most out of Semrush.
If you’re a Business or Guru subscriber, you can also downgrade your plan to save money, leverage reduced Semrush capabilities, and scale back up when it makes sense. We’ll even keep your existing Project data saved for 30 days, just in case you change your mind.
To downgrade from Business to Guru or Guru to Pro, simply contact support, and we’ll take care of it. If you decide to re-upgrade, we’ll save your Project data for 30 days.
We will keep your data for one month if you downgrade to a free plan. After that, all data will be lost—except your first saved project.
- If you’re having a platform issue, please let us know.
- If you don’t see the value in our platform, let us show you.
- If you have unanswered questions, we can help.
There are two ways to cancel:
- Follow this link, complete the form, and press the ‘Submit’ button. A customer service representative will contact you shortly after.
- Log into your account, navigate to your Subscription Info page, find the link that says ‘active’ next to ‘recurring’, and follow the ‘contact us’ link to the cancellation form.
Please contact our Support team if you can’t log in to your account and need to cancel. A team member will be happy to help you through the process.
When contacting us via email, please use the email address associated with your account and include the following data:
- The email address associated with your paid account or account with a free trial;
- The last four digits of the credit card number you use for payments and the type of credit card used (please keep your data secure and don’t provide us with the entire credit card number);
- The billing amount and date of your last payment.
This data will help us quickly identify your Semrush account and modify your subscription.
- You can delete your free account anytime by sending a request to our Support team via this link as described in our Terms of Service (7.4 De-Registration).
- To have your account deleted from our system, you will get a separate email with a removal activation link from us that must be used for us to take action on the request. This is required to ensure that the deletion is intentional and desired by the user. The link will be active for 72 hours.
- Once you activate the removal process (and we have no other obligations to process your data), your account will be deleted within 30 days.
*Note: If you haven't received an email with the removal activation link, please check your spam folder.
We’ll refund your money according to our official refund policy if you request it within 7 days of your billing date, unless you have custom terms in a signed agreement with us. We typically process refunds within 30 days to the same card or account you used for your first payment.
Please request your refund using this contact form.
You can find our official refund policy here.
If you canceled but were still billed, please let our support team know the timing of your cancellation request and when you were charged. We’ll refund your money according to our official refund policy unless you have custom terms in a signed agreement with us.
If you have any billing-related questions, please check out our Billing FAQ.
If you have any billing-related questions, please feel free to check out our Billing FAQ.